Refund Policy

Venerde Technologies – Refund Policy

At Venerde Technologies, we are committed to delivering high-quality services and ensuring client satisfaction. Our refund policy is designed to be transparent and fair, keeping in mind the nature of our service offerings.

1. Service-Based Refunds

Due to the nature of our business — which includes but is not limited to medical billing, customer support, and other outsourced services — refunds are provided only under specific circumstances:

Eligible Refund Scenarios:

• Service not delivered as agreed upon in the contract or statement of work (SOW)
  
  

• Duplicate payment or transaction error
  
  

• Work not initiated and cancellation requested within 5 working days of contract signing
  
  

Non-Eligible Scenarios:

• Client dissatisfaction without specific contractual breach
  
  

• Delays caused by the client (missing information, delayed approvals, etc.)
  
  

• Work already initiated, resources allocated, or hours billed
  
  

2. Requesting a Refund

To request a refund, clients must:

• Email support@vener-de.com with the subject line: "Refund Request – [Company Name]"
  
  

• Provide details including invoice number, reason for refund, and supporting documents (if any)
  
  

3. Processing Timeline

• Refund requests are reviewed within 7 business days
  
  

• If approved, refunds are processed within 10 business days via the original payment method
  
  

4. Dispute Resolution

If you are unsatisfied with any part of the service, we strongly encourage you to contact your dedicated account manager or email support@vener-de.com before initiating a refund. We will make every effort to resolve your concern amicably.

5. Changes to This Policy

Venerde Technologies reserves the right to update or change this policy at any time. Any changes will be posted on our website and effective immediately.